Help
Ordering, scheduling, taxes, accounts, rewards, gift cards, payments, messaging, and tracking — answered.
Ordering online
Choose an available fulfillment option, build your order, review the real total, and pay securely.
Choose pickup or delivery
Only currently available services are shown. For delivery, confirm a complete address inside our service area before browsing. Your choice, address, and cart follow you across public pages and are remembered on this device. You can switch fulfillment from the header.
Build and customize your order
Browse or search the Menu, choose all required options, and follow any additional choices that appear. Sold-out items and unavailable flavors are removed from ordering. Open the cart from any public page to change quantities, review selections, or add item notes.
Browse the menu →Schedule and review
Order ASAP while the restaurant is open or choose an available future pickup or delivery time when scheduling is offered. Scheduled times must meet the displayed lead time, fall within ordering hours, and remain within the available date window. Use Change time if a saved slot is no longer valid. Delivery checkout confirms the service area and obtains a live courier quote.
Understand taxes and fees
A small T beside an item means it is taxable. The order summary shows the taxable subtotal, active sales-tax rate, delivery or processing fees, tip, and final total before payment. The server verifies the current tax schedule and recalculates the order before creating a payment; checkout pauses instead of estimating when a valid rate cannot be confirmed.
Promos, rewards, gift cards, and tips
Apply an eligible promo code, gift card number and PIN, or an available Square loyalty reward before payment. Gift cards can cover part or all of an order. Delivery tips go 100% to the driver; pickup tips support restaurant staff.
Pay and return safely
Continue as a guest or sign in. If a balance remains after gift cards and rewards, pay through Stripe. Your fulfillment choice, address, contact details, notes, and cart are preserved if you return from Stripe or navigate back. After approval, keep the confirmation link for your receipt and live status.
Your account
Sign in to review past orders, save addresses, manage loyalty, and secure your account.
Create or access your account
Create an account with email and a password of at least eight characters, or continue with Google. Confirm your email after registration. Sign-in also supports a passkey after you add one. If you forget your password, request a secure reset link from the sign-in page.
Sign in or create an account →My Orders and Saved Address
Open an order for its details or use Reorder to add currently available items back to the cart. Items requiring fresh customization or no longer available are skipped and explained. Save, label, edit, or remove validated delivery addresses for faster checkout.
Loyalty Points
When Square loyalty is enabled, save the same phone number you use in-store or at the kiosk to access one shared points balance and eligible rewards online. Other loyalty configurations may offer redeemable menu items or in-store voucher codes. Add your birthday for eligible birthday offers.
Settings and security
The Settings tab lets you update your name and phone, change your password after confirming the current one, and add, rename, or remove passkeys supported by your device. You can sign out from the account header.
Open My Account →Catering
Plan an event through the ordering flow currently offered by the restaurant.
Place an online catering order
When online catering is enabled, choose available platters or packages, complete any required customizations, and enter the event date, guest count, and event type. The earliest selectable date follows the restaurant's configured catering lead time, and payment continues through checkout.
View catering →Request a catering quote
If online catering ordering is not currently enabled, the Catering page shows an inquiry form instead. Send your event details and the restaurant will follow up about availability and a quote.
Gift cards
Send, redeem, and check the balance of a McInasal electronic gift card.
Buy and send a gift card
When gift cards are enabled, choose $10, $25, $50, or $100, add an optional personal message, and send it by email, text, or both. Enter your email for the purchase receipt and complete secure Stripe checkout. McInasal gift cards do not expire.
Send a gift card →Redeem or check a balance
Use the gift card number and PIN during online checkout or at the ordering kiosk. A card can cover all or part of an order, and any unused value remains available. Use the balance page whenever you want to see what is left.
Check a gift card balance →Ordering at the kiosk
Use the in-store ordering kiosk for pickup or dine-in orders and pay at the connected card reader.
Build a kiosk order
Tap the screen to begin, choose pickup or dine-in, browse the current menu, complete required options, adjust quantities, and add item or order notes. Unavailable items and options do not appear.
Rewards, gift cards, and payment
Enter your loyalty phone number to connect eligible points, apply an available reward or promo, and redeem a gift card when offered. Choose a staff tip if desired, then follow the card reader prompts. Keep the order number shown after approval.
If the kiosk reconnects or reloads
A recent in-progress order is restored on the same kiosk and checked against the current menu. If an item or option became unavailable, it is removed and the kiosk tells you. Payment is reconciled with the existing card-reader attempt before another order can start. For security, a gift card number and PIN are never saved and must be entered again after a reload.
Tracking an order
Follow pickup and delivery progress from the private confirmation link for your order.
Follow a pickup order
A future order remains Scheduled until the kitchen releases it closer to the promised time. It then moves through received, confirmed, preparing, ready for pickup, and picked up. The confirmation page also shows your receipt and any cancellation or refund amount recorded for the order.
Follow a delivery order
Delivery tracking adds ready for driver pickup, out for delivery, and delivered. When supplied by the courier, the page also shows the driver's name, estimated arrival, last update time, and a Live Map link.
Find the order again
Keep the confirmation link sent after checkout. Signed-in customers can also open past orders from My Account. The restaurant's Order Status screen is a shared pickup and delivery board—not an order-number lookup. If a guest loses the private link, contact the restaurant for help.
View My Orders →Texts and order questions
Direct pickup and delivery orders may receive status updates or an order-specific question by text when a phone number is provided. Reply to that text so the kitchen can see the answer with the order. Reply STOP to opt out or HELP for help; marketplace and dine-in orders use their own communication flow.